Privacy Policy for Ernestina Exantus
Effective Date: January 7, 2025
We take your privacy seriously. This policy outlines how we collect, protect, and use your data to help you navigate your real estate journey.
1. Information We Collect
We collect information that helps us provide a high-level, personalized experience.
Voluntary Information: This includes your name, email address, phone number, and specific real estate interests (e.g., home type, budget, or moving timeline) provided via our landing pages or contact forms.
Automated Information: When you visit our site, we may automatically collect "log data" such as your IP address, browser type, and pages visited via cookies and similar tracking technologies to improve site functionality.
2. How We Use Your Information
We don't just "have" your data; we use it to drive results for you:
Service Delivery: To provide accurate home valuations and property listings.
Communication: To respond to inquiries and send updates regarding the real estate market or your specific transaction.
Optimization: To improve our website performance and user experience.
Compliance: To meet any applicable legal or regulatory requirements.
3. SMS and Mobile Communication
By providing your mobile phone number and opting in through our website forms, landing pages, booking systems, or other communication channels, you consent to receive SMS messages from us. These messages may include appointment reminders, service updates, and other business-related communications.
SMS consent is explicit and voluntary and is not a condition of purchase. Message frequency may vary depending on user interaction. Standard message and data rates may apply.
Users may opt out of SMS communications at any time by replying STOP to any message received. For help, users may reply HELP or contact us directly using the contact information provided on our website or below.
We do not share, sell, rent, or disclose mobile phone numbers or SMS opt-in information to third parties for marketing purposes. SMS data is used solely for communication between us and the user in compliance with A2P messaging regulations.
4. Data Sharing and Disclosure
Beyond the mobile restrictions above, we do not sell or rent your personal data. We only share information with:
Trusted Partners: Licensed mortgage professionals or title companies, but only if you explicitly request an introduction or service.
Legal Necessity: If required by law, we may disclose information to protect our rights or comply with a judicial proceeding.
5. Data Security and Retention
We implement industry-standard encryption and security protocols to shield your data from unauthorized access. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (such as real estate record-keeping laws).
6. Your Rights and Choices
You are in the driver’s seat regarding your data. You have the right to:
Access & Correction: Request a copy of the data we hold or ask us to fix inaccuracies.
Opt-Out: Unsubscribe from marketing emails at any time via the "unsubscribe" link.
Deletion: Request that we delete your personal information (the "Right to be Forgotten"), subject to legal data retention requirements.
7. Third-Party Links
Our website may contain links to external sites (like Zillow, local MLS, or lenders). We are not responsible for the privacy practices of these external platforms; we encourage you to read their policies.
8. Changes to This Policy
We may update this policy to reflect changes in our practices or the law. We will notify you of significant changes by updating the "Last Updated" date at the top of this page.
9. Contact Us
If you have questions, concerns, or wish to exercise your data rights, please reach out: